All you have to do is follow the activation instructions within the email or despatch note. When did I set-up (create) my ‘new user account ‘ and OneLife online ID profile? Your ‘new user account’ is normally set up on receipt of “Order Despatch” email (from or “Order Despatch Note” that came with your product. Web address and PIN are how other people view your information on your OneLife online profile. Username and password are how you manage the information on your OneLife online ID profile. Make sure you have activated your ID and set up your OneLife online ID profile. Please note: your email order acknowledgement will state the full order cost including VAT at the If you have not received these e-mails please check your Spam Folder before contacting us. This contains important ‘activation’ detailsĪnd on receipt of the Despatch e-mail you will be able to activate your account and create your On dispatch you will be sent an Order Despatch E-mail. Your Order will automatically be acknowledged by an Email Order Acknowledgment and Order Number. Order Acknowledgement and Despatch Confirmation However, we will contact you before doing this.Īll delivery times quoted are in working days. **If your order exceeds certain weight and or size criteria we may need to apply a further charge toĬover multiple consignments. Please add this to the indicated time shown for your purchased products to give an * Delivery for orders outside of the UK will take longer and will depend on local postal practices in Stock items are normally delivered within 3 - 5 working days unless they are part of an order with Standard delivery for personalised engraving/printing is normally within 10 working days unless
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